Live Remote Assistance
Call Systems Design Group anytime at 859-263-7344

Do you need a quick solution to a technical problem? Systems Design Group offers GoToAssist to come to your rescue. With a live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution. This is how it works:

  • Call Systems Design Group at 859-263-7344 and ask for Live Remote Assistance.
  • You will be assigned a support representative who will chat with you online to obtain the details of the problem.
  • Next, you will be asked to type your question or the nature of your problem in the box below. Then click SUBMIT button.
  • You will be prompted to download a small virus-free plug-in.
  • With your permission, your support representative will be able to view your screen and share control of your mouse and keyboard.
  • You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen sharing session at any time.

A minimum of one hour service fee will be billed for the usage of this tool.


 
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Please complete the fields above,
type your question in the box and
click the Submit button to proceed.